Terms of service

Your fursuit has a warranty of 3 months. If anything breaks, comes undone, or is faulty in any way, please let us know right away. We will fix some issues free of charge, depending on the adjustment needed!

Because fursuits are handmade pieces of art, sometimes adjustments to the fit are needed; this is totally normal, so please contact us with any problems as soon as possible!

We reserve the right to deny to repair your suit or add an additional charge if any of the following apply:

• The suit has been clearly abused.
• The suit has general wear and tear.
• The duct-tape dummy was not made correctly.
• Incorrect measurements were provided while the suit was being made.
• The suit is received in an unwashed or unclean condition.

We reserve the right to share photos of the completed product to advertise our work through social media.

You must be at least 18 years of age to commission us. We may require an ID before taking on your commission. Photos containing your ID will not be stored and are only used to confirm your age.

When you fill in a form we will require an e-mail address to contact you. By providing your e-mail address on the form you are consenting to being contacted by Go Fur It Studios in regards to your commission. Your e-mail address will not be shared with any third parties or subscribed to a mailing list.

When filling out your quote or commission form, you'll need a code to confirm you have read the terms of service and agree to them. The code is - Cloud. If you fail to fill in the code option, your form will be declined.

Payment of 30% of your quoted cost must be made upfront to guarantee your slot. This deposit is non-refundable and this goes towards your materials and to cover our time during the application process. If your commission is chosen you will have 24 hours to pay the deposit for your slot, if we do not hear from you, your slot will be passed to the next client.

All payments must be received before work begins. You can either pay in full up front or pay the deposit and the remaining balance before your slot comes up. You will be contacted roughly a month before your slot with an invoice of the final payment.

All payments are through paypal or bank transfer, payment must be received in full before any work is to be started on your fursuit.

Payment is only in GBP.

The refund policy is different for the three stages of progress on the commission:

1. Unstarted - If you request a refund before work has begun, you will be refunded everything but the non-refundable deposit.
2. In progress - If you require a refund during the building progress, you will be refunded the remainder of the material cost and labour cost.
3. Completed - We do not offer refunds for commissions that have been completed.

Please make sure you have built your DTD (duct tape dummy) correctly, traced your hand and feet as required, and measured your head correctly. Go Fur It is not responsible for an ill fitting costume because of wrong measurements. If we suspect something is off we will ask for you to redo the measurements and remake your dummy.

Do it right the first time to save delays, if your dummy is incorrect your suit will be put back in the queue to avoid delaying other clients while waiting for a new dummy.

We highly recommend you follow our Telegram channel for daily updates on your build, updates that need confirmation like foam carving and markings will be emailed to you, along with completed photos of each piece.

Please respond in a timely manner if there are any problems, if we hear nothing from you we will continue work.

Please let us know as soon as possible if you notice any errors as they can be very difficult to fix later down the line.

For example, if the expression isn't quite right, let us know in the foam stage as you will be charged extra if you request a change later in the process.

Go Fur It Studios does not work with deadlines. A time frame estimate can be requested, but there is no guarantee that your suit will be finished at that point in time.

Shipping for your suit will be calculated after the build. Shipping depends on the weight of the product and insurance. All parcels are insured and tracked to avoid loses, we will not ship without these options. We can give an estimate on shipping cost beforehand but do keep in mind this is just a rough estimate and not a final cost.

If you are ordering from outside the UK, please be aware that you may have to pay import tax on the suit when it arrives in your country. The import tax is the responsibility of the client to pay and not the seller, we have no control over your country's import costs.

Pick-up from conventions or events is an option if we are attending. Pick up from the workshop can be discussed but not guaranteed.

We have a dog on site, but he is not allowed on the products or materials. We will try our best to ensure no dog hair comes into contact with your suit.

If you have any allergies, please let us know beforehand. If you are highly allergic, do not commission us.

Go Fur It Studios is not liable for any injury or illness that may happen whilst wearing our fursuits. When wearing a costume your vision maybe somewhat impaired along with restricted movement and overheating. Make sure you have an assistant to help guide you especially if you are out in public, take breaks, and drink plenty of water to avoid any mishaps.